Privacy Policy

Introduction

This Privacy Policy applies to all services and products offered by Solutions Flames. It explains how we collect, use, and protect your personal information when you interact with our website, AI chatbots, and related services.

Our chatbot automation is powered by ManyChat, a third-party platform that integrates with Instagram and WhatsApp. By using our chatbot services, you also agree to ManyChat’s Privacy Policy.

Information We Collect

We may collect the following types of information:

• Personal identification information (e.g., name, email address)
• Contact details through chatbot interactions or support forms
• Analytics and usage data for improving our services
• Technical information (e.g., device, IP address, browser)
• Information shared via ManyChat based on user consent and platform permissions

How We Use Your Information

• To respond to your inquiries and provide chatbot services
• To improve our website and AI systems through analytics
• To provide personalized customer support
• To ensure security and monitor abuse or misuse

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These may include:

• Essential cookies for functionality (e.g., session management)
• Analytics cookies to measure traffic and usage (e.g., Google Analytics)
• Marketing cookies for retargeting and advertising purposes

You can choose to disable cookies in your browser settings. Some features may not function properly if cookies are disabled.

GDPR and CCPA Compliance

If you are a resident of the European Economic Area (EEA) or California, you have specific rights under the GDPR and CCPA, including the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict data processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at support@solutionsflames.com.

Data Sharing & Security

We do not sell your data. We may share it with trusted service providers (such as hosting, analytics, and automation providers like ManyChat) strictly for functionality purposes. All data is protected with reasonable security practices and encrypted where necessary.

Your Rights

You have the right to access, update, or delete your personal data. To exercise these rights, contact us at support@solutionsflames.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and reflected by the updated revision date.

Last updated: March 2025